All trips/tours/products must be paid for before the trip commences, in the event of advance bookings payment must be made by the due date indicated on the invoice. If payment is not made by the due date GKA reserves the right to cancel the booking.
All prices are indicated and payable in South African Rand by cash or EFT unless prior arrangement is made for alternative payment.
It is the responsibility of the customer/booking agent to ensure that they book the correct trip/tour/product.
All quotes from GKA remain valid for 30 days after date of quoting and are liable to change if the booking is not confirmed in that time period.
Although we do our best to ensure that all tours/activities/products are run in accordance with the itinerary/product description there is the potential that changes may need to be made due to circumstances outside of our control. In these instances, we will do all we can to keep the tour/activity/product as similar as possible to the itinerary/product description
Bookings confirmed by email are considered binding and are liable to cancellation fees.
20% fee of total tour/activity/product cost applicable to cancelations made 30 days or more before starting date.
50% fee of total tour/activity/product cost applicable to cancelations made 29 to 8 days before starting date.
100% fee of total tour/activity/product cost applicable to cancelations made 7 days or less before starting date.
In the case of advance deposits/payments made by GKA to 3rd party suppliers of accommodation, activities or products the booking agent or customer responsible for the booking made through GKA will be liable for any cancellation fees to the 3rd party/parties.
In the event that a tour/activity/product must be cancelled due to uncontrollable circumstances (including but not limited to: dangerous weather, protest activities, family emergencies, health issues, health risk, fire, airport closures, industrial disputes and similar circumstances) GKA will offer a free transfer of date which may be transferred to friends or family members at no extra cost or alternative tour/activity/product, if this is for some reason not possible we will offer a refund to the customer/booking agent minus reasonable costs to GKA depending on the circumstances of cancellation.