Terms and Conditions
Great Kei Adventures (hereafter referred to as GKA)
All trips/tours/products must be paid for before the trip commences, in the event of advance bookings payment must be made by the due date indicated on the invoice. If payment is not made by the due date GKA reserves the right to cancel the booking.
All prices are indicated and payable in South African Rand by cash or EFT unless prior arrangement is made for alternative payment.
It is the responsibility of the customer/booking agent to ensure that they book the correct trip/tour/product.
All quotes from GKA remain valid for 30 days after date of quoting and are liable to change if the booking is not confirmed in that time period.
Although we do our best to ensure that all tours/activities/products are run in accordance with the itinerary/product description there is the potential that changes may need to be made due to circumstances outside of our control. In these instances, we will do all we can to keep the tour/activity/product as similar as possible to the itinerary/product description
Bookings confirmed by email are considered binding and are liable to cancellation fees.
20% fee of total tour/activity/product cost applicable to cancelations made 30 days or more before starting date.
50% fee of total tour/activity/product cost applicable to cancelations made 29 to 8 days before starting date.
100% fee of total tour/activity/product cost applicable to cancelations made 7 days or less before starting date.
In the case of advance deposits/payments made by GKA to 3rd party suppliers of accommodation, activities or products the booking agent or customer responsible for the booking made through GKA will be liable for any cancellation fees to the 3rd party/parties.
In the event that a tour/activity/product must be cancelled due to uncontrollable circumstances (including but not limited to: dangerous weather, protest activities, family emergencies, health issues, health risk, fire, airport closures, industrial disputes and similar circumstances) GKA will offer a free transfer of date which may be transferred to friends or family members at no extra cost or alternative tour/activity/product, if this is for some reason not possible we will offer a refund to the customer/booking agent minus reasonable costs to GKA depending on the circumstances of cancellation.
Many of our products are weather dependent for safety reasons. We advise that customers be aware that weather related cancellations are a reality and out of our control and are only executed for reasons of safety to our guests. In the event of weather related cancellations, we will do our best to offer an alternative tour/activity/product or reschedule the tour/activity/product. We are more than happy to advise on the best options for the season or which is the best season for the tour/activity/product which you are interested in.
GKA has liability insurance for all tours/activities/products offered however we do strongly advise that guests have their own insurance in place when participating in any of our tours/activities/services. Many of our tours/activities/products take place in outdoor environments and include road transport where certain dangers and risks are always present. Though we do take every precaution to ensure the safety and comfort of our guests GKA does not take any responsibility or liability for any persons or their belongings or equipment for any reasons whatsoever. Our full indemnity and liability policy can be viewed on our indemnity form (DOWNLOAD) which all guests will be required to sign before participating in any of our tours/activities/products.
All possible disputes arising from our terms and conditions are subject to South African Law and any hearing of cases will take place in a South African Court of Law.
It is the responsibility of the customer/booking agent to ensure that guests booked for tours/activities/products have the necessary fitness level to participate in the tour/activity/product for which they are booked (if you are unsure please feel free to ask us and we will do our best to assist.)
All guests/customers are required to follow the instructions of GKA guides and staff while participating in any of our tours/activities /products.
GKA reserves the right to decline accepting or retaining any traveller whose health or actions in GKA’s sole judgement impede the operation of a tour/activity/product or the welfare or enjoyment of fellow travellers. The decision of GKA guides/staff members as to the conduct, itinerary and objectives of the tour is final. If in the opinion of GKA guides/staff members your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole (which are the paramount considerations), or if the GKA guides/staff members considers your general well-being will be put at risk by continuing with the trip, you may be asked to leave the tour without the right to any refund.
Our smallest life jackets and floatation devices are rated for persons over 20 kilograms. If a parent/guardian wishes to bring a child under 20 kilograms on a kayak trip/rental they must ensure to bring along their own floatation device for said child. Children 12 years and under are required by law to wear personal floatation devices.
All vouchers are valid for 1 year after date of purchase/receipt, are subject to availability and booking/confirmation of date in advance is essential. Not redeemable during high season.